Improving the Airport Security Experience
March 8, 2010 — 3:12 pm PST
Updated March 24, 2010 — 3:46 pm PDT
Ask travelers what they think about the experience of going through security at the airport, and you’re bound to discover a variety of negative responses.
But is there something that could be done to improve the customer experience, while at the same time ensuring that airports remain safe?
Steven Frischling think so. He’s a professional photographer who writes the widely-read Flying With Fish blog that focuses on the air travel industry. He has a project in mind with this focus:
Devise airport security methods that significantly improve the airport security passenger experience and enhance the effectiveness of the airport security process.
In his blog, Frischling outlines what he envisions doing:
The research for this project requires observing and passing through airport security check points at a wide variety of airports around the globe and detailing each system and process. Observations include the pre-security line up for security detail precautions, screener conversations, screener interaction and contact with passengers, consistency of individual screeners, consistency of screener procedures among various screeners and stations, as well as other factors at individual airports.
Check out FlyingWithFish.com to find out more.
